1. Introduction & Agreement

These Terms and Conditions (“Terms”) govern the use of the services offered under the trading name The Digital Address Hub, operated by DIGITAL PLANET (License No. CN-8435632), with its registered office at Dubai Internet City, Building 17, Dubai, U.A.E. (hereinafter referred to as “DIGITAL PLANET” or “DP”, and trading under the name “Digital Address Hub”), which is the contracting entity for all Services.

By registering for, accessing, or using any service provided by Digital Address Hub, you (“Customer”, “you”, or “your”) agree to be bound by these Terms, which form a binding agreement between you and DP. These Terms and any related agreements shall be governed by and construed in accordance with the laws of England and Wales.

These Terms apply to all Customers, whether individuals or businesses, who use DP’s Services to receive, scan, or forward physical mail through one or more Partner Locations.

Digital Address Hub works with independent processing partners (“Partners”) who operate local postal facilities and handle mail on behalf of Customers. All Partners are screened, approved, and required to follow DP’s strict privacy and security protocols.

By continuing to use the Services or by ticking the consent box when submitting an online form, you confirm that you have read, understood, and accepted these Terms, including our Privacy Statement.

If you do not agree with any part of these Terms, you must not use the Services provided by Digital Address Hub.
 

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Account” means the individual or business profile created by the Customer to access and use Digital Address Hub services.

• “Customer” or “you” means any individual or legal entity that subscribes to, registers for, or uses the Services provided by Digital Address Hub.

• “DIGITAL PLANET” or “DP” means the legal entity registered under License No. CN-8435632 in Dubai, U.A.E., operating under the trading name Digital Address Hub. All legal obligations, rights, and liabilities under these Terms rest with DP.

• “Digital Address Hub” or “DP” means the trading name of DP, used to provide virtual postal address and mail-handling services to Customers through its technology platform and customer service systems.

• “Partner Location” or “Partner” means an independent processing facility approved and contracted by DP to receive, scan, and forward mail on behalf of Customers, in accordance with DPs operational and privacy standards. Partners act as independent service providers under contract with DP.

• “Digital Address Hub” means the unique eight-digit number assigned by DP to each Customer for identifying received mail across one or more Partner Locations. Digital Address Hub Numbers are randomly generated and non-transferable.

• “Service” or “Services” means the provision of a physical postal address and related mail-handling functionality, including receipt, scanning, digital access, forwarding, or destruction of postal items as instructed by the Customer, and any other related features provided digitally via the Customer Portal, as updated from time to time.

• “Subscription” means any paid plan selected by the Customer, including monthly or annual options, with additional paid services such as scanning or forwarding bundles.

• “Scan Credits” means prepaid units used for processing or viewing scanned mail items. Scan Credits have no monetary value, are non-transferable, and remain valid for as long as the Customer holds an active Subscription, up to a maximum of one (1) year.

• “Full Service Plan” means a plan that includes unlimited scanning and up to two (2) forwarding events per month, subject to the Fair Use Policy.

• “Fair Use Policy” means reasonable usage limitations applied to unlimited plans to prevent abuse and ensure equal service quality for all Customers.

• “Privacy Statement” means the policy describing how DP collects, processes, and protects Customer data, as set out in our Privacy Statement, which forms an integral part of these Terms.
   

3. Services Provided

3.1 Service Scope & Nature

Digital Address Hub provides Customers with one or more physical postal addresses (“Partner Locations”) where mail can be received on their behalf. Each item received is processed according to the Customer’s instructions—scanning, forwarding, or secure destruction—via DP’s digital platform. The Service is designed for receiving, digitising, and managing postal correspondence remotely.
 

3.2 Address Use Limitations

DP provides technology and coordination services only and acts as an intermediary between Customers and Partner Locations. It does not provide or sublet physical office space, residential addresses, company registration addresses, or any form of premises access, and does not assume the obligations of a national postal or courier operator.
 

3.3 Customer Representation of the Address

Customers may use their assigned address and Digital Address Hub Number on websites, correspondence, or stationery, provided such use does not suggest that the address constitutes a physical office, business registration, or place of residence.
 

3.4 Service Availability

The Services are available worldwide, except in countries or territories subject to international sanctions or restrictions where DP is legally prohibited from operating.
 

3.5 Partner Locations & Operations

Each Partner Location operates under DP’s policies and procedures to ensure privacy, security, and consistent quality of service. Partners are independently owned and operate under contract with DP as approved processing facilities.
 

3.6 Partner Network Changes

DP may add, suspend, replace, or discontinue Partner Locations. If a Partner Location is discontinued, DP will notify affected Customers at least two (2) months in advance and offer a reasonable alternative location. The Customer may choose to (a) continue the Subscription at the proposed alternative location, or (b) cancel the location-specific Subscription before the change takes effect. No refunds are due in connection with such changes, except where mandatory consumer law requires otherwise. DP shall not be liable for any indirect loss arising from such network changes, provided that reasonable notice has been given.

In exceptional cases where a Partner Location must cease operations immediately due to legal, safety, or force-majeure reasons, DP will notify affected Customers as soon as reasonably possible and offer an alternative solution without liability for resulting delays or mail loss.

After the effective date of a discontinued Partner Location, any mail still sent to that address cannot be processed and falls outside the responsibility of DP and the Partner.
 

3.7 Jurisdictional Limitations

Jurisdictional Limitations: Service features, forwarding options, delivery times, and operational procedures may vary by country or Partner Location due to local postal and customs regulations. Such variations shall not constitute a breach of contract.
 

3.8 No Postal Operator Status

DP is not a postal or courier operator and does not provide universal postal services as defined under national postal laws; it operates solely as an intermediary digital mail-management service.
 

3.9 Permitted Use of the Address

The postal address provided through Digital Address Hub may be used solely as a correspondence and mail-handling address. It is intended for receiving, scanning, forwarding and securely managing postal items on behalf of the Customer.

The address may not be interpreted or presented as providing any form of physical office, local presence, establishment, residency, or operational facility.
 

3.10 Prohibited Uses of the Address

The Customer is strictly prohibited from using, presenting, or allowing others to use the provided address or Digital Address Hub Number for any of the following purposes:

• Registered office or statutory seat: using the address as a formal company registration address, registered office, legal entity address, or corporate seat, unless expressly permitted in writing by DP;

• Tax residency or fiscal establishment: using the address as proof of tax domicile, fiscal residency, or establishment for VAT, corporate tax or personal tax purposes;

• Regulatory or licensing purposes: using the address for obtaining government licences, permits, visas, authorisations or regulatory registrations;

• Banking, financial or compliance verification: providing the address to banks, fintech companies or financial institutions as an official business location, operating address or compliance-verified address;

• Misrepresentation: any activity that creates the impression that the Customer conducts physical operations, maintains offices, or employs staff at the Partner Location;

• Receiving goods in bulk or as a warehouse: using the address as a logistics, storage or drop-shipping location.
   

3.11 Customer Responsibility

The Customer shall ensure that use of the address complies with all applicable postal, commercial, tax, immigration, financial-services and regulatory requirements in the jurisdictions where it is used.

DP is not responsible for verifying the legality, regulatory eligibility or suitability of the Customer’s specific use case. Any prohibited, misleading or non-compliant use of the address constitutes misuse under these Terms.
 

3.12 Consequences of Misuse

Any use of the address in violation of this section may result in:

• immediate suspension or termination of the Customer’s Account; and

• refusal, return or destruction of mail items at DP’s discretion;

Such actions may be taken in accordance with Article 9 (Misuse, Fraud & Prohibited Use) and without refund of any fees paid.
 

4. Account Registration & Verification

4.1 Account Information & Accuracy

To use the Services, each Customer must create an Account and complete the required registration process by providing accurate and complete information. The Customer is responsible for keeping all account details, login credentials, and contact information up to date at all times.
 

4.2 Identity Verification (KYC-Lite)

DP is not subject to Anti-Money-Laundering (AML) or Counter-Terrorism-Financing (CTF) legislation. Customer identity verification is performed solely as a voluntary integrity and security measure to protect the platform from misuse and impersonation.

Before any Service can be activated, the Customer must successfully complete a basic identity verification (“KYC-Lite”) process carried out by DP or an approved verification provider such as SumSub. These checks are part of DP’s voluntary compliance framework and are not performed under any statutory AML or CTF obligation. DP reserves the right to request additional documentation if required to confirm identity or prevent fraud.
 

4.3 Standby Status

If the verification process is not completed or is found to contain false or misleading information, the Account will remain in Standby Status. Accounts in Standby Status are inactive: mail may not be received or processed, and the assigned Digital Address Hub Number may not be used until verification is successfully completed. Any mail received for an unverified Account may be returned or securely destroyed without liability to DP or the Partner.
 

4.4 Multiple Addressees

The Customer may register multiple addressees (individuals or businesses) under the same Account and Digital PO Box Number, provided that all such names are disclosed during verification. The Account Holder remains fully responsible for all mail and activity associated with the Account, including any mail addressed to additional names listed by the Customer.
 

4.5 TBH’s Rights to Decline or Suspend

DP reserves the right to decline or suspend an Account at its sole discretion if it suspects misuse, fraud, or non-compliance with these Terms or other applicable laws.
 

4.6 Verification Provider Processing

Verification Provider Processing: Identity documents uploaded during the verification process are processed directly by the verification provider, which acts as an independent data processor in compliance with applicable data-protection laws. DP does not store or control such documents beyond what is necessary to receive and record the verification status.
 

4.7 Compliance & Co-operation

Compliance & Co-operation: DP may cooperate with competent authorities where legally required to prevent fraud or other unlawful activity related to the Services. DP may also share limited verification data with Partner Locations where necessary to comply with postal or delivery identification requirements.
 

4.8 General Compliance Obligations

The Customer is solely responsible for ensuring that their use of the Services complies with all applicable laws, regulations and industry rules in the countries or jurisdictions where the Services are used or where mail is received, scanned or forwarded. This includes, without limitation:

• postal and shipping regulations;

• commercial and corporate registration requirements;

• tax, customs and import regulations;

• financial-services, banking or KYC-related requirements;

• immigration, residency or permit rules;

• consumer-protection and e-commerce laws;

• any other regulatory obligations relevant to the Customer’s activities.

DP has no obligation to assess, monitor or verify whether the Customer’s use of the Services is lawful, compliant or suitable for a specific regulatory purpose. DP does not provide legal, financial or compliance advice, and the Customer may not rely on the Services as evidence of residency, tax domicile, business establishment, regulatory presence or any form of official status.
 

4.8.1 DP Rights in Case of Non-Compliance

If DP reasonably suspects that a Customer’s use of the Services violates applicable law, exposes DP or its Partners to legal or regulatory risk, or conflicts with these Terms, DP may take any of the following actions:

• request clarification or supporting documentation;

• temporarily restrict or suspend access to the Services;

• refuse or return certain mail items;

• terminate the Account in accordance with Article 8;

• cooperate with authorities where legally required.
   

4.8.2 Customer Liability

The Customer shall indemnify and hold harmless DP and its Partners from any claims, penalties, costs or damages arising from the Customer’s failure to comply with applicable laws or the obligations set out in this section.
 

5. Subscription & Payment

5.1 Subscription Types

The Services are offered on a subscription basis. Customers may choose between a Monthly, Three, Six months Subscription or an Annual Subscription. Annual Subscriptions include a discount compared to the rest of pricing. All fees are exclusive of scanning, forwarding, or destruction services, unless otherwise specified.
 

5.2 Additional Mail Processing Plans

Additional mail processing plans are available, including options such as:

• Pay-per-scan: individual scans charged per item;

• Scan bundles: prepaid packages for multiple scans;

• Unlimited Scanning Plan: unlimited scanning subject to the Fair Use Policy;

• Full Service Plan: unlimited scanning and limited monthly forwarding, subject to the Fair Use Policy.
   

5.3 Pricing, Currencies & Display

The applicable rates, currencies, and service options are displayed in the Customer Portal and may vary by country, region, or Partner Location. The prices shown in the Customer Portal form part of these Terms once a Subscription is selected.
 

5.4 Payment Currency & VAT

All payments are charged in the currency shown in the Customer Portal. Where required by law, invoices will display the applicable VAT number of DIGITAL PLANET.
 

5.5 Taxes

Customers are responsible for any applicable local taxes, VAT, or similar charges required by their jurisdiction, unless expressly stated otherwise in the Customer Portal.
 

5.6 Billing & Invoicing

Billing & Invoices: All billing and invoicing for Subscriptions and additional services are processed automatically through Stripe or another authorized payment processor. Upon each successful charge, the Customer will receive a digital invoice or receipt at the email address registered in their Account. All invoices are issued by DP in electronic form and are deemed valid without a handwritten signature. The Customer agrees to accept electronic invoices as sufficient proof of payment and acknowledges that Stripe acts solely as a payment facilitator on behalf of DP

Tax & Invoicing via Stripe: All invoicing and tax calculations are performed automatically through Stripe Tax and Stripe Invoicing. Stripe determines the applicable VAT or sales-tax rate based on the Customer’s billing information and local tax rules, including any reverse-charge mechanisms where applicable. DP does not issue or store invoices locally; all invoices are generated, stored, and made available to the Customer through Stripe’s secure system. DP relies on Stripe’s automated calculations for all tax-compliance purposes.
 

5.7 Free Trial

Upon registration, each new Customer receives immediate access to a Digital Address Hub Number and a 14-day free trial period with full service functionality. During this trial period, the Customer’s payment method will not be charged. After the trial ends, the account will automatically switch to a Pay-per-scan plan unless the Customer upgrades to a paid Subscription or cancels the account before the trial expires. The Customer acknowledges that the free trial is provided for evaluation purposes only and does not trigger any statutory withdrawal right under consumer-protection law.
 

5.8 Automatic Renewal & Payment Authorization

By subscribing, the Customer authorizes DP to automatically charge the registered debit or credit card for the selected plan on a recurring basis until cancellation. Subscriptions renew automatically at the end of each billing period. The Customer will be notified before each renewal and may cancel the Subscription at any time through the Customer Portal before the renewal date.
 

5.9 Failed Payments

If a payment fails, the payment processor will automatically retry the transaction several times. If payment cannot be successfully collected, TBH reserves the right to suspend or terminate the Account. In such cases, the Partner may return or destroy any remaining mail, and the Customer forfeits the assigned Digital Address Hub.
 

5.10 Multiple Locations

Customers may subscribe to multiple Partner Locations under the same Digital Address Hub. Each location is billed separately, and a separate Subscription fee applies per location. Each location can be cancelled independently. Scan Credits are valid across all active locations but remain subject to the one-year validity period.
 

5.11 Refund Policy

All amounts paid are non-refundable. No refunds will be issued for unused Subscription periods, unspent Scan Credits, or early termination, except where mandatory consumer-protection law requires otherwise.
 

5.12 Fair Use Policy

To ensure stable, secure and high-quality service for all Customers, The Digital PO Box applies a Fair Use Policy (“FUP”) to certain features of the Services, including scanning, forwarding, AI-assisted communication and customer support.
 

5.12.1 Scope of Fair Use

The FUP applies to any usage patterns that are excessive, abnormal or inconsistent with reasonable, good-faith and typical individual or business use. Examples include, but are not limited to:

• unusually high volumes of scanning or forwarding requests within a short period;

• automated or scripted use of the Customer Portal, API endpoints or AI communication tools;

• operations that place disproportionate load on Partner Locations or DP systems;

• regular forwarding of large quantities of items, packages or unusually heavy mail;

• excessive support requests, repeated non-compliance with guidance, or abusive communication;

• using the Service as a logistics, storage or warehouse facility.
   

5.12.2 TBH Rights Under the FUP

Where DP determines that usage violates the Fair Use Policy, DP may take one or more of the following actions:

• temporarily limit, delay or throttle certain features (e.g., scanning or forwarding);

• require the Customer to upgrade to a more appropriate Subscription or service tier;

• apply additional charges for excessive usage, where applicable;

• restrict or suspend access to specific functionalities;

• terminate the Subscription or Account in accordance with Article 9.
   

5.12.3 Communication & Resolution

DP will make reasonable efforts to notify the Customer before taking corrective action, unless immediate action is necessary to ensure service stability, prevent misuse or protect Partner Locations.

​

5.12.4 No Refunds Under FUP Actions

Limitations or restrictions applied under this Fair Use Policy do not entitle the Customer to refunds, credits or compensation of any kind.
 

6. Scan Credits & Data Retention

6.1 Scan Credits

Scan Credits represent prepaid units that can be used to view or process scanned mail items. Scan Credits have no monetary value, are non-transferable, and cannot be redeemed for cash or refunds. They remain valid for as long as the Customer maintains at least one active Subscription, up to a maximum validity period of one (1) year from the date of purchase.

Scan Credits may be used across multiple Partner Locations linked to the same Customer Account. However, Unlimited Scanning or Full Service Plans apply per individual location and cannot be shared across different Partner Locations.
 

6.2 Data Retention

All scanned data associated with the Account will be permanently deleted thirty (30) days after the termination date, or within ninety (90) days from the original upload date, whichever occurs later, except where a longer retention period is required by law or necessary for legitimate compliance purposes (for example, payment or verification records).

When an Account is terminated or expires, all scanned data associated with the Account will be permanently deleted after the applicable retention period. During the 30-day grace period following termination, the Customer may still request access to or download any remaining scans. After this period, all data is irreversibly deleted and cannot be recovered. The Customer acknowledges and agrees that it is their sole responsibility to download or back up any important documents before deletion.
 

6.3 Data Security & Processing Roles

DP and its Partners use encrypted storage systems to protect all digital scans. Partners act as independent processing facilities and have no access to the content of scanned mail except through automated systems required for processing and secure delivery to the Customer’s Account.

DP acts as the data controller for all personal data processed in connection with Customer Accounts. Partners and technical providers act as independent or sub-processors bound by strict confidentiality and data-protection requirements.
 

6.4 Data Handling Policies

All data handling, storage, and deletion are carried out in accordance with DP’s Privacy Statement, which forms an integral part of these Terms.
 

6.5 Digital Delivery & Access Responsibilities

All scanned mail items are considered delivered once they are made available in the Customer Portal. DP has no obligation to provide alternative delivery methods unless explicitly offered as part of a paid service.
 

6.5.1 Customer Responsibility for Access

The Customer is solely responsible for maintaining secure and uninterrupted access to the Customer Portal, including:

• a stable internet connection and compatible device;

• a functional browser, updated software and security settings;

• ensuring that DP e-mails and notifications are not blocked by spam filters or local device settings;

• safe management of login credentials and two-factor authentication (2FA) methods.

DP is not liable for missed notifications, unavailable scans or delays resulting from the Customer's devices, email provider, network, browser configuration or security settings.
 

6.5.2 Security Measures

For security and fraud-prevention purposes, DP may implement measures such as session timeouts, IP-based restrictions, login rate limits and 2FA requirements. These measures may temporarily restrict access and do not constitute service downtime or a failure to deliver mail.
 

6.5.3 Digital Delivery as Final Delivery

Once a scanned item is accessible in the Customer Portal, DP’s delivery obligation is fully satisfied, regardless of whether the Customer downloads, views or acknowledges the item.
 

6.5.4 Backup & Retention Responsibility

The Customer is responsible for downloading, backing up or safekeeping any scans made available during the applicable retention period. DP shall not be liable for any loss of access after the deletion deadlines described in this Article.
 

7. Processing & Delivery of Mail

7.1 Processing Framework & Customer Instructions

Mail received at any Partner Location is processed on behalf of the Customer in accordance with the Customer’s selected preferences and the instructions recorded in the Customer Portal. Each Partner acts under written agreement with DP and operates solely under DP’s direction. Customers have no direct contractual relationship with any Partner.
 

7.2 Accepted Mail Types & Limitations

The Customer acknowledges that the Service is designed for handling standard postal mail only. Packages, parcels, courier shipments, registered letters, or items requiring signature upon delivery are not accepted or processed by DP or its Partners unless explicitly approved in advance.
 

7.3 Scanning, Forwarding & Destruction Procedures

Mail processing (scanning, forwarding, or destruction) is performed strictly under the Customer’s authorization for the purpose of providing the Service. By using the Service, the Customer expressly consents to the opening and scanning of mail items when scanning is selected as a processing option.

Upon receipt of mail, Partners will register and process each item according to the Customer’s settings:

• Scanning: Mail is securely opened and scanned, then made available digitally in the Customer Portal.

• Forwarding: If forwarding is selected, physical items will be sent to the forwarding address provided by the Customer. Forwarding normally takes place up to two (2) times per month under a Full Service Plan, or as separately charged forwarding events for other plans. DP and its Partners are not liable for delays, damage, or loss once items are handed over to postal or courier services.

• Destruction: If destruction is selected, items will be irreversibly shredded or otherwise destroyed within three (3) working days after confirmation, in accordance with secure destruction standards (ISO 21964 or equivalent).
   

7.4 Addressing Requirements

Customers must ensure that all senders correctly address their mail using the format provided in the Customer Portal. Each item must clearly display the Customer’s full name (or company name) and the assigned Digital Address Hub. A typical format may appear as follows:

[Customer Name or Company Name] Ref. TDPB [8-digit number] [Street and/or Building Name] [Postal Code] [City] [Country]

Mail that does not include a valid Digital Address Hub Number, or that cannot be linked to an active Customer Account, may be delayed, returned, or securely destroyed after a reasonable retention period. DP and its Partners are not responsible for such delays or losses resulting from incorrect addressing.
 

7.5 Transfer to Carriers & Third-Party Responsibilities

Once mail has been handed over to a national postal service or courier for forwarding, DP and its Partners are no longer responsible for delivery delays, losses, or damages caused by those carriers. Such shipments are subject to the carrier’s own terms and conditions.
 

7.6 Prohibited Items & Reporting

DP and its Partners may refuse, return, or destroy any mail that appears to contain prohibited, illegal, or hazardous materials, or that violates postal or customs regulations. DP and its Partners reserve the right to report suspected unlawful activity or contents to the competent authorities where required by law.

Mail addressed to a Partner Location that has been discontinued after the notified effective date cannot be processed and falls outside the responsibility of DP and the Partner.
 

7.7 Liability for Mail Content

DP and its Partners do not verify, inspect or assess the legality, accuracy or safety of the content of any mail item, except to the extent strictly necessary for scanning, security, or operational handling.

The Customer is solely responsible for all content received, scanned or forwarded through the Service, including but not limited to:

• illegal, fraudulent, harmful or counterfeit items;

• documents containing inaccurate, misleading or unlawful information;

• goods that may cause damage, contamination or safety risks.

DP shall not be liable for any damages, losses, penalties or claims resulting from the nature, content or condition of any mail item received on behalf of the Customer.
 

7.8 Customs, Carriers & Regulatory Authorities

Once a mail item has been handed over to a postal operator, courier service or customs authority, DP and its Partners have no control over the item and accept no liability for:

• delays, retention, inspection or seizure by customs or governmental authorities;

• import duties, taxes, brokerage fees or regulatory charges imposed on forwarded items;

• loss, damage or misrouting caused by third-party carriers;

• any decisions made by customs, border forces or postal regulators.

All associated costs, including customs duties, storage fees, or return charges, shall be borne solely by the Customer.
 

7.9 Hazardous, Suspicious or Non-Compliant Items

DP and its Partners may refuse, isolate, return or securely destroy any mail item that:

• appears to contain prohibited, dangerous or unlawful materials;

• poses a health, safety or environmental risk;

• is inadequately packaged or likely to cause damage;

• cannot be linked to an active and verified Customer Account;

• is reasonably suspected to be connected to fraudulent or abusive activity.

Where legally required, DP may report suspicious items or activities to the relevant authorities. DP shall not be liable for any resulting disposal, inspection or enforcement action.
 

8. Suspension, Termination & Refunds

8.1 Grounds for Suspension or Termination

DP may suspend or terminate an Account at any time if it reasonably suspects misuse, fraud, non-payment, or violation of these Terms or applicable laws. In such cases, DP may also instruct the relevant Partner to stop processing or receiving mail for the affected Customer.
 

8.2 Notice & Communication

DP will make reasonable efforts to notify the Customer prior to suspension or termination, except where immediate action is required to prevent fraud, protect data security, or comply with a legal obligation.
 

8.3 Customer-Initiated Cancellation

Customers may cancel their Subscription at any time, including up to one (1) day before the next renewal date, through their Customer Portal. Cancellation will take effect at the end of the current billing period, and the Customer will retain access to their Account until that date.
 

8.4 Effects of Termination on Mail Handling

Upon termination of a Subscription or Account, all mail remaining at the Partner Location will be securely destroyed unless otherwise required by law. Physical mail will not be forwarded or returned after the Account has been closed.
 

8.5 Access to Digital Data After Termination

Digital scans and other account-related data will remain accessible for thirty (30) days after termination, in accordance with Article 6 (Data Retention), after which they will be permanently deleted from all systems. During this 30-day period, the Customer may download any remaining digital items.
 

8.6 Non-Payment

In the event of non-payment, DP may attempt to collect the outstanding amount through additional payment attempts or authorized recovery procedures. If payment remains unsuccessful, the Account will be closed, and the assigned Digital Address Hub Number will be forfeited and may be reissued to another Customer after a reasonable period.
 

8.7 No Right of Withdrawal

The Customer acknowledges that the Services constitute digital services delivered immediately upon activation. By submitting the registration form and accessing the Service, the Customer expressly agrees that the Service begins immediately and that the statutory right of withdrawal for digital content does not apply once delivery has started.
 

8.8 Refund Policy

All fees paid to DP are non-refundable. No refunds or credits will be issued for unused Subscription periods, unspent Scan Credits, or early termination of an Account, except where mandatory consumer-protection law requires otherwise.
 

8.9 Future Account Restrictions

DP reserves the right to permanently block or restrict future account creation for Customers whose previous accounts were terminated due to fraud, misuse, or non-payment.
 

8.10 Limitation of Liability

DP shall not be liable for any loss of access, data, or mail items resulting from suspension or termination carried out in accordance with these Terms.
 

9. Misuse, Fraud & Prohibited Use

9.0 General Principle

The Customer shall use the Services only for lawful, legitimate and clearly permitted purposes. Any misuse of the Services, Partner Locations or assigned Digital Address Hub Number constitutes a material breach of these Terms.
 

9.1 Prohibited Activities

The Customer is strictly prohibited from using the Services, the postal address, or the Digital Address Hub Number for any of the following:

• Illegal activities: any activity that violates applicable local, national or international law, including fraud, money laundering, tax evasion, impersonation, identity theft, smuggling, distribution of prohibited items or other criminal conduct;

• Misrepresentation: presenting the assigned address as a registered office, legal seat, place of residence, tax domicile, regulatory establishment, or any other official address for which the Services are not intended;

• Fraudulent or deceptive practices: using the address to mislead consumers, businesses, government authorities or other third parties;

• Unauthorised mass mailings: using the address to support spam campaigns, bulk correspondence or unsolicited marketing activities;

• Use of prohibited items: receiving, storing or forwarding items that violate postal, customs, export-control or safety regulations;

• Interference: attempting to bypass technical or security measures of DP, the Customer Portal, Partner Locations or any related systems.
   

9.2 Monitoring & Investigations

DP is not obliged to monitor Customer activity. However, DP may, where reasonably necessary:

• review account activity or mail-handling behaviour to prevent fraud or misuse;

• request clarification, documentation or confirmation from the Customer;

• temporarily restrict or suspend access to the Services pending investigation.
   

9.3 Immediate Suspension & Termination

DP may immediately suspend or terminate the Customer’s Account, without prior notice, if DP reasonably suspects or becomes aware of:

• illegal, fraudulent or abusive use of the Services;

• use of the address for misleading or unauthorised purposes;

• submission of false, misleading or incomplete identity information;

• any activity that may cause reputational, operational, legal or financial risk to DP, its Partners or third parties.

No refunds or credits shall be issued in connection with suspension or termination under this clause.
 

9.4 Regulatory & Legal Cooperation

Where required by law, DP may cooperate with postal authorities, customs authorities, regulators or law-enforcement agencies. DP will only disclose Customer information when legally mandated to do so under applicable law.
 

9.5 Customer Liability

The Customer shall be fully liable for any damages, losses, claims, penalties or expenses arising from misuse, illegal use or breach of this clause, including any costs incurred by DP or its Partners in connection with investigations, legal proceedings or compliance efforts. The Customer shall indemnify and hold harmless DP and its Partners from all such liabilities.
 

9.6 Effects on Mail Handling

In the event of suspected or confirmed misuse, DP and/or the relevant Partner Location may:

• refuse, return or securely destroy mail items;

• place mail on temporary hold pending review;

• deny forwarding or scanning requests that pose legal or security risks.
   

10. Liability & Indemnity

10.1 Nature of TBH’s Role

DP acts solely as a technology and coordination service provider connecting Customers with independent Partner Locations for the handling of postal mail. DP itself does not physically handle, open, or process any mail items, except through automated systems required for secure digital delivery.
 

10.2 No Warranties

While DP and its Partners take reasonable measures to ensure reliable and secure service, DP makes no warranty, express or implied, regarding the uninterrupted availability, accuracy, or completeness of the Services. The Services are provided on an “as is” and “as available” basis.
 

10.3 Liability Limitations

DP shall not be liable for any errors, omissions, or loss of data resulting from transmission errors, system failures, or third-party network interruptions. Delays caused by Force Majeure events (as defined in Article 13) are excluded from liability.

DP and its Partners shall not be liable for any loss, delay, damage, or destruction of mail items caused by postal operators, couriers, customs authorities, or other third parties beyond DP’s control.

To the maximum extent permitted by applicable law, DP’s total cumulative liability to any Customer, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Customer to DP during the twelve (12) months preceding the event giving rise to the claim. This limitation shall not apply in cases of fraud, willful misconduct, or gross negligence.

In no event shall DP or its Partners be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of business, income, data, privacy, reputation, or goodwill, even if advised of the possibility of such damages.
 

10.4 Mail Content, Customs & Carrier Exceptions

Mail content, customs and carrier exceptions: DP and its Partners accept no liability for the nature, legality, safety or condition of any mail item, nor for any decision, delay, seizure, inspection or penalty imposed by customs, postal operators, courier services or governmental authorities. The Customer is fully responsible for all risks associated with forwarded or received items.
 

10.5 Indemnification

The Customer agrees to indemnify, defend, and hold harmless DP, its Partners, officers, and employees from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• (a) the Customer’s misuse of the Services;

• (b) violation of these Terms or any applicable law;

• (c) the receipt, content, or forwarding of any mail items; or

• (d) any third-party claim resulting from materials sent to or from the Customer’s Digital Address Hub.

This indemnity obligation shall survive the termination or expiry of the Customer’s Account and remain in effect for claims arising from events that occurred during the term of the Agreement.
 

10.6 Service Availability

Service Availability: DP may temporarily suspend access to the Services for maintenance, updates, or security improvements and will make reasonable efforts to minimize interruptions. DP shall not be liable for delays or unavailability caused by such maintenance or by circumstances beyond its reasonable control.
 

10.7 Data Retention Following Termination

After account termination, DP has no obligation to retain or provide historical data or service history beyond the retention period specified in these Terms.
 

10.8 Non-Excludable Liabilities

Nothing in these Terms shall exclude or limit DP’s liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under applicable law.
 

11. Privacy & Data Protection

11.1 Overview & Purpose

DP collects and processes personal data only to the extent necessary to provide and maintain the Services, verify identity, process payments, and communicate with Customers. All personal data is handled in accordance with DP’s Privacy Statement, which forms an integral part of these Terms.
 

11.2 Roles & Responsibilities

For the purpose of applicable data-protection laws, DP acts as the Data Controller for all personal data processed in connection with Customer Accounts and Services. Partner Locations act as Independent Processors (independent data controllers or processors under their own legal obligations) for the limited operational processing of physical mail items, and are directly responsible for compliance with applicable data-protection laws in their jurisdictions. Stripe, hosting providers, and technical vendors act as authorized Sub-processors engaged by DP to support payment, infrastructure, and security operations.
 

11.3 Legal Basis for Processing

DP processes personal data primarily on the basis of (a) performance of a contract with the Customer, (b) legitimate interest in operating a secure and efficient platform, and (c) consent, where applicable, for optional features such as mail-content scanning or marketing communications.
 

11.4 International Transfers

Where personal data is transferred outside the European Economic Area (EEA), including to the United Kingdom or the United Arab Emirates, DP applies appropriate safeguards such as the EU Standard Contractual Clauses or equivalent mechanisms to ensure an adequate level of protection. Details of these measures are described in the Privacy Statement.
 

11.5 Partner Data Handling

Partners are contractually bound to handle mail and related data securely and confidentially. They may only process information necessary for mail reception, scanning, or forwarding, and must implement equivalent security and privacy safeguards. DP is not responsible for any partner processing outside the agreed operational scope or for violations of local laws by independent Partners.
 

11.6 Sub-processors

DP works with a limited number of authorized sub-processors, including Stripe (payment processing) and infrastructure providers for hosting and storage. An up-to-date overview is published in the Privacy Statement. Customers will be informed through the Customer Portal or by email if material changes occur in the list of sub-processors.
 

11.7 Customer Responsibility

Customers remain responsible for maintaining the confidentiality of their login credentials and for all actions performed under their Account. DP shall not be liable for unauthorized access resulting from the Customer’s failure to protect such credentials.
 

11.8 Business Use & DPA Applicability

Customers who use the Services in a business capacity and process mail content as a data controller under applicable data-protection laws may rely on TBH’s General Data Processing Agreement (DPA), which forms part of these Terms.

The applicability of the DPA depends solely on the Customer’s role under relevant data-protection legislation. DP does not determine or validate whether a Customer acts as a consumer or as a business user, nor whether the Customer qualifies as a data controller. Customers are responsible for assessing their own legal status and compliance obligations. The DPA does not apply to private or personal use of the Services.
 

11.9 Data Security

DP implements appropriate technical and organizational measures to protect all Customer data against unauthorized access, loss, misuse, alteration, or disclosure. All scanned mail and personal information are stored in encrypted form on secure servers located within the European Union or other jurisdictions offering equivalent data-protection standards.
 

11.10 Deletion & Retention

Deleted digital scans are not recoverable and are excluded from any system backups beyond the European Union; no data copies are retained outside EU jurisdictions. Data retention and deletion follow the periods defined in Article 6 (Data Retention).
 

12. AI-Assisted Communication

12.1 Use of AI Tools

The Digital Address Hub may use AI technologies, including automated chat assistants and an AI voice assistant, to support communication with Customers and to provide faster, consistent information.
 

12.2 No Advisory Role

AI-generated responses are provided for general informational purposes only and do not constitute legal, financial or professional advice. Customers must verify important information with official documentation or human support.
 

12.3 No Autonomous Decisions

All decisions regarding accounts, verification, compliance, service activation or mail-handling are made exclusively by human staff. AI systems do not make binding decisions and do not create legal effects.
 

12.4 Accuracy Disclaimer

While AI technologies are designed to enhance efficiency, they may occasionally produce incomplete or inaccurate information. The Digital Address Hub is not liable for reliance on AI-generated suggestions.
 

12.5 Service Improvement

Anonymised or pseudonymised conversation data may be used internally to improve system performance and support RAG-based enhancements, without identifying any Customer.
 

12.6 Fair Use of AI Tools

DP may restrict or block access to AI-assisted communication in cases of excessive or abusive use, including automated scripts, mass prompts, repeated testing or behaviour that places disproportionate load on the system.
 

12.7 Integration Into the Service

Use of our AI-based communication tools forms part of the overall Service and is subject to these Terms.
 

13. Communication & Changes

13.1 Form of Communication

All official communications between DP and the Customer shall take place electronically. Notices may be sent by email to the address registered in the Customer’s Account, or displayed as in-app notifications or announcements in the Customer Portal. Electronic communications from DP shall be deemed to satisfy any legal requirement for written form.
 

13.2 Customer Contact Details

The Customer is responsible for keeping their contact details up to date at all times. DP is not responsible for undelivered notices resulting from outdated or incorrect contact information. DP will never request sensitive data such as passwords or payment details by email.
 

13.3 Updates to Terms & Policies

DP may update or modify these Terms, the Privacy Statement, or the Data Processing Agreement to reflect changes in its Services, legal requirements, or operational policies. For material changes, DP will notify Customers in advance (normally at least fourteen (14) days before the effective date), except where immediate implementation is required by law or for security reasons. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
 

13.4 Official Communication Channels

Any communication between Customers and Partner Locations concerning the Services must be conducted through official DP channels, including the Customer Portal and designated DP email addresses. DP is not responsible for statements, promises, or arrangements made outside its official communication channels.
 

13.5 Notice Delivery & Effectiveness

All contractual notices, including updates to these Terms or policies, may be delivered electronically and shall be deemed received once sent or published in the Customer Portal, regardless of whether the Customer has read them.
 

13.6 Governing Language

The English version of these Terms shall always prevail. Translations in other languages are provided for convenience only and do not affect the interpretation of the English version.
 

13.7 Contact Information

For general support: info@thedigitalpobox.com
For privacy or data-protection inquiries: info@thedigitalpobox.com
For legal or compliance matters: info@thedigitalpobox.com
 

14. Governing Law & Dispute Resolution

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
 

14.2 Amicable Resolution Requirement

The Parties shall make good faith efforts to resolve any dispute, controversy, or claim arising out of or relating to these Terms amicably through written notice and consultation before initiating arbitration or court proceedings. If a dispute cannot be resolved amicably within thirty (30) days from the date one Party notifies the other of the dispute, the following shall apply:
 

14.3 Arbitration for Non-Consumer Customers

Where the Customer is not a consumer under applicable law, any dispute shall be finally resolved by arbitration under the Rules of the London Court of International Arbitration (LCIA), which rules are deemed to be incorporated by reference. The seat of arbitration shall be London, United Kingdom. The arbitral tribunal shall consist of one (1) arbitrator, and the language of arbitration shall be English. Each party shall initially bear its own legal costs and expenses, unless the arbitral tribunal decides otherwise in its final award. The award shall be final and binding on the Parties. DP reserves the right to pursue undisputed payment claims before a competent court of jurisdiction instead of arbitration.
 

14.4 Dispute Resolution for Consumers

Nothing in this clause shall deprive a consumer of the protection afforded by the mandatory laws of their country of residence. Consumers may choose to resolve disputes either through arbitration under the LCIA Rules, or before the competent courts of their country of residence.
 

14.5 Costs & Administrative Matters

Each Party shall bear its own administrative and procedural costs unless otherwise decided by the arbitral tribunal or applicable court. If any provision of these Terms is held to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

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14.6 Injunctive & Equitable Relief

Nothing in this section limits DP’s right to seek injunctive or equitable relief in any court of competent jurisdiction, where necessary to protect its confidential information or intellectual property.
 

15. Miscellaneous

15.1 Non-transferability

Non-transferability: Customer Accounts and Digital Address Hub Numbers are personal and non-transferable. Accounts or Subscriptions may not be assigned, shared, or transferred to any other person or entity without DP’s prior written consent.
 

15.2 Assignment by DP

Assignment by DP: DP may assign or transfer its rights and obligations under these Terms to any affiliated company or successor entity in the event of a merger, acquisition, or reorganization, provided that the Customer’s rights under these Terms remain materially unaffected.
 

15.3 Multiple Locations

Multiple Locations: Customers may subscribe to multiple Partner Locations using the same Digital Address Hub Number. Each location is treated as a separate service instance with its own Subscription and billing cycle. Termination of one location does not affect the validity of other active locations under the same Account.

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15.4 Force Majeure

Force Majeure: DP shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government restrictions, postal disruptions, power outages, or internet failures. If such circumstances continue for more than sixty (60) days, either Party may terminate the affected Services without liability. During such events, DP’s obligations shall be suspended for the duration of the event.

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15.5 Intellectual Property

All software, content, trademarks, and materials made available through The Digital Address Hub platform remain the exclusive property of DP or its licensors. Customers receive a limited, revocable, non-exclusive, and non-transferable license to access and use the platform for personal or internal business purposes in accordance with these Terms. No intellectual property rights are transferred to the Customer by using the Services.

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15.6 Entire Agreement

These Terms, together with the Privacy Statement and any specific service descriptions or policies referenced herein, constitute the entire agreement between DP and the Customer and supersede all prior understandings or communications. In case of any conflict between these Terms and any other related document (such as the DPA or Privacy Statement), these Terms shall prevail unless mandatory law requires otherwise.

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15.7 Severability & Survival

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Provisions relating to liability, indemnity, data protection, payments, and confidentiality shall survive termination or expiry of these Terms.

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15.8 No Waiver

Failure by DP to enforce any provision of these Terms shall not be deemed a waiver of its rights to enforce the same or any other provision at a later time.

This document forms part of The Digital PO Box Legal Framework.

Date: 01-11-2025