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Our Privacy & security standards
At The Digital Address Hub, data protection is not just a legal requirement. It's a core part of how we operate. We understand the trust our users place in us, and we take every step to protect personal information with the highest standards of security and privacy.
ISO 27001 & 27701 Certified Platform
Our online portal and data infrastructure are operated on a platform that is certified according to:
✓ ISO 27001:2022 - Information Security Management
✓ ISO 27701:2019 - Privacy Information Management
All internal processes and external instructions to Partners are fully aligned with the certified standards. This ensures consistent protection of personal data across our platform and service operations.
Platform & Infrastructure Security
Our software partner AgileGrowth Solution LLC-FZ develops and maintains the secure portal used by all The Digital Address Hub customers and location Partners. Key security measures include:
✓ End-to-end encryption (data at rest and in transit)
✓ Secure hosting within the EU (Amsterdam and Frankfurt)
✓ Access control based on strict role-based authorisation
✓ Audit logs and monitoring of data access
✓ Physical security of servers in ISO-compliant data centres
✓ Regular audits and vulnerability patching
Data Protection by Design
From registration to mail handling, our systems are built with privacy in mind. Key principles include:
✓ Minimal data collection: only what's strictly necessary
✓ Transparent processing: outlined in our Privacy Statement
✓ User control: self-service tools to manage, update or delete data
✓ Separate storage of sensitive documents
✓ Secure scan handling: encrypted upload and automated deletion
Responsible Partner Collaboration
Local address Partners play an important role in keeping our service running smoothly. They receive and scan mail with care, following strict privacy guidelines and clear instructions on how to handle personal information securely.
Scans are made exclusively through our The Digital Address Hub app and are automatically encrypted and uploaded to our platform, nothing is stored locally.
All Partner activities follow the same privacy and security principles that govern the platform. This means that:
✓ Mail is processed exactly according to the customer’s preferences: opened and scanned only when the customer has requested it
✓ Partners follow strict privacy and security procedures
✓ All scans are end-to-end encrypted and processed directly on our platform
✓ Every Partner complies with our Data Processing Agreement and completes privacy training
Your Privacy, Protected
We are committed to protecting the rights and data of our users, in full compliance with the GDPR and other relevant privacy laws. You remain in control of your data and if you ever have a concern, our Privacy Officer is available via privacy@digitaladdresshub.com.
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Built on trust & experience
15+ years of experience in managing reliable address and digital mail infrastructure
ISO 27001 (Information Security Management ) & ISO 27701 (Privacy & data protection) certified
Backed by a growing community of carefully selected Partner locations