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Privacy and Security
Privacy is not just a feature. It’s a shared value.
At The Digital Address Hub, we handle your data with the same care and respect we expect for our own. Using certified systems, strict protocols and a community-wide privacy mindset.
Why this matters to us, and to everyone we serve
Trust is essential when you hand over personal and sometimes sensitive information.
That trust goes beyond technical security alone.
That’s why The Digital Address Hub was built with privacy and security at its core. Not as an afterthought, but as a principle shared across our entire network.
From how we store data to how we guide our local Partners, every step is designed to keep your information safe, private and under your control.
We’re not just compliant. We’re committed.
Committed to the highest standards
We structure everything we do around the ISO 27001 and ISO 27701 standards: the global benchmarks for information security and privacy...
Our systems are ISO-certified, and our own internal workflows follow the same strict principles. This means:
✓ Your data is handled securely and respectfully
✓ We follow strict rules for storage, access and deletion
✓ We fully comply with GDPR and local regulations
We don’t treat privacy as a legal requirement. We treat it as a promise to our community.
Who sees your mail?
Only authorized staff at the location where your mail is received physically handle the envelope.
Once scanned, your documents are uploaded securely and stored in encrypted form. Only you can access them via your personal app or portal. Not the Partner, not The Digital Address Hub, not anyone else.
Scans are never read, analyzed or shared. You stay in full control. Always.
What happens to your data?
We treat your data as yours, not ours.
All your data, including scanned documents and account info, is encrypted and stored securely, using GDPR-compliant systems and internal access controls.
You decide:
✓ What you keep
✓ What you delete
✓ What you forward or download
We never use your data for profiling, advertising or training AI models. Not now, not ever.
Physical privacy starts with trusted people
Every The Digital Address Hub Partner is carefully selected. Not just for their location, but for who they are.
We verify:
✓ The business structure and ownership
✓ The location’s security and accessibility
✓ Their online reputation and professional standards
✓ Their willingness to sign and follow strict privacy agreements
Only authorized staff handle incoming mail, always out of public view, following the same secure process.
Because privacy is a mindset, not just a protocol.
Your rights & transparency
Your data belongs to you, and we make it easy to manage.
Basic updates like email and phone number can be done in your portal. For legal changes (like company name), a formal request may be needed.
We never keep personal data longer than legally required and we’re always transparent about what’s possible.
If something’s unclear, just ask. We’ll walk you through it.
We’re committed to transparency and will always explain what’s possible under applicable regulations.
Good to know
A few common questions we often hear.